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How we protect your account and data at arena88

When you open an account with us, your personal information, payment details and transaction history are protected under our privacy and security frameworks.

Data encryption & securityAccount access controlsPayment verification
arena88 How we protect your account and data at arena88
GET HELP FAST

Contact us about legal and account questions

Team online

Live chat

Open your account and reach our legal support team via the chat icon in the lobby. Response times are typically under five minutes during operating hours.

Email

Send detailed questions about your account, data, or transaction disputes to our support address. We reply within 24 hours on weekdays.

Account settings

Update your personal details, review your transaction history, or download your data from the Account section after you log in.

HOW WE OPERATE

What we do to earn your trust on every transaction

Data handling

We collect only the information we need to verify your identity and process payments. Your data is never sold to third parties and is protected by encryption standards.

Cookie & tracking policy

We use cookies to keep you logged in, remember your preferences and detect fraud. You can manage cookie settings in your browser; some features may not work without them.

Account security

Use a strong password, enable two-factor authentication in your account settings and do not share your login details. We monitor unusual activity and will alert you immediately.

Data retention

We keep your account and transaction records for seven years to comply with anti-money-laundering regulations. You can request deletion of personal data that is no longer necessary.

Changes to terms

If we update our legal terms or privacy policy, we will email you and post the changes on this page. Material changes take effect 14 days after notice.

Report a concern

If you believe your account has been compromised or you want to report a legal concern, contact our support team immediately. We investigate all reports within 48 hours.

Answers to your legal and account questions

We collect your name, email, phone number and payment details to verify your identity and process deposits and withdrawals via DANA, OVO, GoPay or QRIS. We also track your account activity, game history and IP address for fraud prevention and to comply with local regulations.

We keep account and transaction records for seven years to meet anti-money-laundering and tax reporting requirements. After you close your account, we retain basic information for 90 days, then archive it. You can request early deletion of non-essential data by contacting support.

Yes. Log into your account, go to Account Settings and select Data Download. You will receive a file with all your personal information, transaction history and game records. The download is available within 7 business days.

Contact our support team with your transaction ID and the reason for the dispute. We will review your account activity, game logs and payment records. We aim to respond within 5 business days and will guide you through any next steps with your payment provider.

Your payment details are encrypted end-to-end and never stored on our servers. DANA, OVO, GoPay and QRIS transactions are processed by certified financial partners. We never ask for your full card number or PIN via email or chat.

Yes. Contact support and request account closure. We will freeze your account immediately, process any remaining balance to your registered payment method, and mark your data for permanent deletion after 90 days of inactivity.

All game titles, graphics, software and content on arena88 are owned by us or our licensed game partners. You may not copy, reproduce or distribute any content. Your account and any in-game items remain our property; you have a personal, non-transferable right to use them while your account is active.