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How We Protect Your Personal Information

When you open an account with us, your personal data is handled with encryption and secure storage protocols.

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arena88 How We Protect Your Personal Information
REACH OUR TEAM

Contact Us About Your Privacy Rights

Team online

Email Support

Write to our data and privacy team at [email protected] with any questions about your personal information, data deletion requests, or access inquiries. We aim to respond within 48 business hours.

Live Chat

Open the chat widget in the bottom right of the lobby or settings page. Our team is available 24/7 to answer privacy questions and process data access requests on the spot.

Account Settings

Go to Settings > Privacy & Data in your account dashboard to view what we hold about you, update contact details, or download your complete data file in seconds.

SECURITY AND RETENTION

How We Keep Your Data Safe and How Long We Store It

Encryption in Transit and at Rest

All deposits, withdrawals and account updates are encrypted using industry-standard SSL/TLS protocols. Your payment credentials for DANA, OVO, GoPay and QRIS are tokenized and never stored in plain text on our servers.

Fraud Detection and Account Monitoring

We scan login locations, deposit patterns and betting behaviour to catch unauthorized access early. If we detect a suspicious login from a new device in Bandung or overseas, we may pause withdrawals until you confirm it via email or phone.

Data Retention Schedule

We keep account registration and payment records for 7 years as required by Indonesian tax and anti-money-laundering law. Gameplay history and chat logs are retained for 2 years unless you request deletion sooner.

Third-Party Access and Cookies

We share your data only with payment processors (to clear DANA, OVO, GoPay and QRIS deposits), our hosting provider and law enforcement where local law requires it. Cookies on your device track your login session and game preferences; you can disable them in browser settings.

Your Right to Access and Correction

Open Settings > Privacy & Data anytime to view, download or update your personal information. If details are wrong, correct them there; we process changes within 24 hours and notify you by email.

Withdrawal of Consent

You can ask us to stop processing your data for marketing, cookies or analytics by writing to [email protected]. Operational data (payments, gameplay, fraud checks) cannot be deleted while your account is active, but you may request account closure and data deletion where local law permits.

Privacy Policy Questions Answered

When you close your account, we archive your personal details and payment history for 7 years to comply with Indonesian financial law. You can request deletion of non-essential data like chat logs and device logs by contacting support. Account closure itself takes effect within 24 hours.

No. We do not sell or share your personal data with third-party marketing companies. We share information only with payment processors (to clear DANA, OVO, GoPay and QRIS transactions), hosting partners and law enforcement where local law requires it. Any such sharing is logged in your account.

Deposits via DANA, OVO, GoPay and QRIS are encrypted before transmission and verified by our payment partner. Your wallet address or phone number is tokenized—not stored plaintext. Withdrawal requests are checked against identity and fraud rules before funds leave our system.

If we detect a login from an unfamiliar device or location, we send you an instant email and SMS alert. You can then confirm or block the session from Settings > Security > Active Sessions. If you suspect a breach, email [email protected] immediately and we freeze the account within minutes.

Yes, we use cookies for login sessions, game preferences and fraud detection. You can disable non-essential cookies (analytics, marketing) in Settings > Privacy > Cookie Preferences without affecting gameplay. Disabling all cookies may log you out on next visit.

Go to Settings > Privacy & Data > Download My Data. We compile your registration details, payment history, gameplay logs and any correspondence into a file and email it to you within 48 hours. The file is encrypted and sent only to your registered email address.

Your data is stored on secure servers in Southeast Asia and protected under Indonesian data protection standards. Where local law permits, we may back up data to offshore secure vaults for disaster recovery. Indonesian law applies to all data disputes and access rights.

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